Return and Exchange Policy
URFAVMERCH gladly accepts customer returns and exchanges, provided the following conditions are met. This return policy applies to stock items only. Special orders are made to customer's specifications and therefore cannot be returned or exchanged except in the case of a Quality or Manufacturing defect. Stock items that are ordered with embellishments (rhinestones, embroidery, spangle, glitter, hashtags etc.) are considered special orders.
- All returns/exchanges must be sent to URFAVMERCH no more than 30 days after receipt of merchandise for consumers or 60 days after shipment of merchandise for Dealers/Clubs. A valid receipt or proof of purchase is required along with a completed Return/Exchange Form. Consumer exchanges will be credited for the full amount of the returned items and then charged for the new items being shipped. Customer is responsible for all shipping charges incurred.
- Dealers/Clubs must call Customer Service (866)962-5700 for a Return Authorization Number prior to shipping any merchandise back to URFAVMERCH.
- A 20% restocking fee will be deducted from the total credit for Dealers/Club returns only. If the reason for the return is a shipping error made by URFAVMERCH; we will replace the merchandise and waive the 20% restocking fee. If replacement merchandise is not available, we will issue a credit to the customer's account.
- All potential Quality or Manufacturing defect issues must call Customer Service for a Return Authorization Number prior to shipping merchandise back to URFAVMERCH.
- URFAVMERCH will not accept returns on defective merchandise beyond thirty (30) days from the date of receipt of merchandise.
- Merchandise must not have been worn or laundered and must have all hang tags and sewn in tags attached in their original position and condition. Items returned for repair must be washed or a $10.00 laundering fee will be charged per garment.
- Pictures are required for fit issues, fabric issues, or any defects of the merchandise. Please email pictures to info@URFAVMERCH.com along with your contact and account information.
- We strongly recommend you choose a method of shipment that enables you to trace your return package if necessary. We will not reimburse above a Ground Method of freight costs unless approved and documented by Customer Service prior to shipping for Quality or Manufacturing defects. If a reimbursement is required, a valid receipt must be submitted to Customer Service. Packages that are lost during the return shipment are the customer's responsibility.
- Please send all returned items via Fed Ex, UPS, or US Mail to: URFAVMERCH, 1740 Woodmar Ct., Howell, MI 48843